Purchases

Please note that the Hyena Cart E-commerce system is a commitment based system. It is not a traditional shopping cart. Clicking the "buy" button indicates a commitment to buy, and entering in a lottery or bidding on an auction indicates an intent to pay the final price.

If you purchase an item without intending to, please contact us immediately so that we can reverse the transaction. Otherwise, payment is expected at the time of purchase. Items will be restocked if payment is not immediate. For this reason, it is advised that you first pay the total price as provided by Hyena Cart, and write to me about issues such as combining shipping on multiple items, or adding other items to your order after you have paid. Any overpayment you may make will be refunded to you promptly. This allows us to keep Hyena Cart working smoothly as it was intended.

Please note that you may have your account blocked for non-payment. If you attempt a purchase and find that you are unable to make it, please contact Customer Service at cs.luxebaby@gmail.com and we will see what we can do about resolving the situation.

Return Policy

I will provide returns on unwashed and unused products within 30 days from time of purchase. I only take returns from the original purchaser. Shipping will not be refunded unless there is a product defect.

Product Warranty:

All Luxe products purchased from this website will be under limited warranty for 90 days from date of purchase (to original purchaser only). This warranty covers flaws such as detached snaps, faulty elastic and related construction flaws. This warranty does not cover problems due to excess wear and tear *including use of bleach or oxi-clean*. For questions or concerns, please don’t hesitate to contact me at info@luxebabydiapers.com

Shipping

I live in Canada and I ship airmail from Canada to the US and International orders. I offer expedited shipping and express shipping within Canada. Instock items will be shipped within 1 to 3 business days unless otherwise noted. All wool items will be freshly washed and lanolized. Care instructions will be included.

Forms of payment

All prices are in US dollars. I accept money orders, paypal and personal cheques. Cheques must clear with my bank prior to shipping your order. Custom orders must be paid in full before I will start on your order. Custom orders will ship 1-3 weeks from final choices and payments (for large orders).

Customer Service

I answer emails within 24 hours during regular business hours of 9:00 –6:00 Monday through Friday. I will not be available during Canadian holidays. If you have not heard back from me, please feel free to email me again. Sometimes emails disappear. When I’m closed for a break, I will make a note on my Hyena Cart and send an announcement out. Thank you for your support!